Making the decision to purchase a recycling machine, or an entire recycling plant is a large investment. As with all other large investments you make, it is important to take good care of it. Continuous maintenance is a winning strategy in the long run. Some of our customers have had their Eldan equipment for more then 20 years.
When choosing your supplier of any investment, it is important to consider the value of excellent customer service. Imagine not having to call again and again to get an answer. Or imagine being able to talk directly to the engineer in charge of a project. Being easy to contact is one of our most treasured values.
Eldan Recycling is focused on being competent in all areas of customer service. Our employees are very focused on your requirements for equipment and service and we do our utmost to ensure that your requirements are met. A high level of after-sales service will contribute to the profitability of your company.
Maintenance – a profitable strategy
We recommend all our customers to be proactive and make continuous maintenance a routine. By grinding the knifes every so often the machines will run longer and smoother. This recommendation has been adapted by most of our customers. As an example we have one customer within tyre recycling who has had their tyre recycling equipment from Eldan for 20 years now, and it is still working smoothly. Maintenance is a profitable strategy.
Reduce downtime
It is recommended that you keep wear parts, such as knives and screens, in storage. Eldan constantly holds an extensive stock of more than 20,000 part numbers. You will however reduce valuable downtime by having them at hand, instead of ordering them when you need them. When you order your spare part from Eldan, you can be sure that it will be sent to you within 24 hours (on bank days). Rush orders appear weekly and as an example a customer calls in the afternoon explaining his need for a specific spare part due to a costly breakdown. Our After Sales Division defines the part, arranges packing and extraordinary transport of the item in order for the European customer to have the parts the same evening.
Eldan provides original and customised parts for machines and plants. Ordering spare and wear parts from Eldan guarantees a perfect fit according to optimum material specifications. If a customised replacement part is needed, Eldan technical specialists will optimise its design to minimize down-time and ensure the longest possible service life. To ensure you the best possible service, wear parts are manufactured continually and can usually be delivered ex stock. Tailored spare part contracts ensure that parts are available for immediate call off. Spare part contracts can be customized in order to meet the customer’s need and as an example we have several customer having spare parts contracts on knives and screens with purchases every second month. Such contract is beneficial for both the customer and us as the customer will receive a discount on the spare parts and we will be able to optimize our production.
Service
Eldan is focused on being competent in all areas of customer service. Our processes have been perfected since the company was founded in 1956 and today we are one of the leading companies in developing and supplying solutions for the recycling industry. Eldan Research and Development Department is constantly looking for ways to optimize our equipment. This is just one small part of our company that signifies our innovative culture and our pride in manufacturing.
We offer everything from design and fabrication to delivery, installation and After-Sales-Service. We even have our own in-house Electrical Department who produce and program the electrical control systems for our lines and machines.
Service contract
To further assist our customers we are able to offer service contracts that provide for regular visits by our supervisors to inspect the equipment and to give their recommendations for required maintenance.
Our After-Sales Division (ASD) offers both service and spare parts contracts helping you to reduce both downtime and production losses.
Flexible Service Contracts with Eldan ASD ensure planned, preventive maintenance of your production line. Tailored contracts ensure that parts are available for immediate call off. By contacting one of our parts co-ordinators you will get the best possible solution for your company.
Flexibility
At Eldan we have all competence in-house – i.e. all product knowledge, project management and actual production is kept in our factory and offices. By having the entire team under one roof, we have a better control over what is happening – i.e. have greater flexibility to react to changes, and new requirements.
We offer ad hoc service on existing as well as new equipment through our trained and experienced service engineers and supervisors.
Our experienced service engineers constantly travel the world to install new equipment and to carry out ad hoc jobs and scheduled maintenance.
Eldan is focused on being competent in all areas of customer service. A high level of after-sales service will contribute to the profitability of your company. Our flexibility and product quality is superb, and are definitely among the reasons why our customers choose us.
